Privacy Policy

1. Who we are

Songloom ("we", "us", "our") operates songloom.co.uk and creates personalised songs as gifts. We are the data controller for any personal information you share with us. If you have any questions, please contact us via the contact page.

2. What we collect

• Account details: name, email address and (optionally) phone number.
• Song details: recipient names, occasion, story prompts and any details you provide to inspire your song.
• Order details: billing email and payment confirmation (we never see or store full card numbers — payments are handled by Stripe).
• Technical data: basic device, browser and usage information needed to keep the site working.

3. How we use your data

• To generate, deliver and store the songs you order.
• To send transactional emails (order confirmations, song-ready notifications, password resets).
• To send marketing emails or SMS, only if you've opted in. You can opt out any time from your account.
• To improve our service, prevent fraud and meet our legal obligations.

4. Who we share data with

We only share data with trusted providers needed to run Songloom:

• Stripe — payment processing.
• Supabase — secure database and authentication hosting.
• Resend — transactional and marketing emails.
• Suno & OpenAI/Gemini — generating the lyrics and music for your song.

We never sell your personal data.

5. How long we keep it

Songs and order records are kept for as long as your account is active, plus 6 years to meet UK accounting requirements. You can request deletion of your account at any time.

6. Your rights

Under UK GDPR you have the right to access, correct, delete or export your data, and to object to or restrict its processing. To exercise any of these rights, please get in touch.

7. Cookies

We use a small number of essential cookies to keep you signed in and remember your basket. We don't use advertising or third-party tracking cookies.

8. Changes to this policy

We may update this policy from time to time. The "last updated" date at the top will always reflect the most recent version.